teams · revenue · front desk
Serve more without hiring sales reps.
Lead volume grows, sales reps don't. Centinela voice and WhatsApp agents take first contact, know catalog and customer, and hand off to a human only when the lead is truly intent-ready.
The challenge
Saturated reps, leads going cold.
Every new lead competes for an already saturated rep's attention. Hiring more SDRs is the classic answer, but fixed cost grows faster than incremental conversion — and the quality of first contact drops.
How we solve it
24/7 front desk with catalog and CRM.
Centinela deploys voice and WhatsApp agents with catalog and CRM access. They take first contact, qualify intent, schedule visits and hand off to a human only when the lead is ready to close.
- →24/7 first contact without hiring new reps
- →Catalog and policies always current per contact
- →Human handoff with summary and next step
measured results
no human escalation
post-lead average
after rollout
for 3× volume
integrations
Systems we work with.
WhatsApp Business
Primary LATAM channel with templates and human handoff.
HubSpot
Pipeline and customer context at the agent's fingertips.
Voice
Outbound and inbound calls with memory of the prior conversation.
teams · revenue · front desk