ecosystem · cx
A front-desk that knows your customer and your catalog.
CX Stack replaces the classic call center with a voice and chat agent that has customer memory, knows the catalog and hands off the case to the right human when needed — with context and next action already prepared.
The challenge
The support your customer suffers.
Long wait times, human agents drowning in repetitive tickets and knowledge buried in PDFs nobody reads. Churn shows up where you can't see it.
How we solve it
A conversational agent with full context.
Centinela deploys a front-desk integrated to your catalog, ERP and CRM. It resolves the repetitive in seconds, escalates the complex with summary and suggested next step already on the table.
- →Voice and chat 24/7 with customer memory
- →Catalog, policies and pricing always up to date
- →Human escalation with summary and next step
measured results
no human escalation
chat average
after rollout
no extra shifts needed
integrations
Systems we work with.
Intercom
Operational chat embedded on your site or app with the Centinela agent's context.
Zendesk
Tickets, help desk and support metrics unified in one place.
HubSpot
Customer identity and recent campaign history at the agent's fingertips.